“People may not remember what you said, people may not remember what you did, but they will never forget how you made them feel.” ~ Maya Angelou
In these unpredictable times, your job as a leader is not to try and predict the future.
Your job is to help your most valuable assets, your employees, trust in your leadership.
And how you do you do that?
By being calm, honest, in tune with individual needs, extending compassion and hope, and communicating regularly.
If you do this, you will establish yourself as being predictable in unpredictable times. And that translates into trust. It is very difficult to trust a leader who behaves erratically.
You don’t have to have all the answers. No one will remember if you did.
But they will remember you made them feel valued and safe as you had your pulse on the ever-changing organization’s needs during this pandemic crisis.
Research has shown that humans experience life about 30% rationally and 70% emotionally.
So even though you may have some team members that express emotions more outwardly and readily than others, we are all pretty much processing life through an emotional filter way before we get into rational thinking.
When this pandemic is behind us and you seek to recover and grow, you will need the trust of your team more than ever to move forward efficiently and effectively.
So let yourself off the hook of trying to have all the answers. Be in tune with the emotional processing that is occurring and invest in the thing that will transcend all the day-to-day difficulties we are experiencing – trust.